Great customer service defined
A good business is built on positive transactions with customers. But a truly great business will always be asking “what is good customer service and how can we improve it? ”It’s all about constantly asking yourself what will make customers happy and attending to their every need and desire.
Small business Brexit action plan
We read that UK growth slowed sharply in the final three months of 2018, thanks to increased anxiety around Brexit.If you’re among the many business leaders worried about the impact of Brexit on your business, this article may be of interest.
How to Upgrade Your IT System With Confidence
It’s a common problem in organisations around the world – slow, outdated computer systems leading to downtime, decreased outputs and cyber-attacks. So why do so many businesses choose to leave upgrades until it’s too late?
The one simple step that will protect your business
A password alone is no longer enough to keep your business-critical data safe. Because most of the time, it’s the people who are the weakest link in the chain. Give hackers a really bad day. And your business dramatically more protection. With something called multi-factor identification.
The biggest (and easiest) way to protect your businesses emails
Have you heard about multi-factor authentication? It’s not techno babble. It’s actually a very smart way to protect your business. You see, hackers are desperate to get into your email. Once they’re in, they can monitor what’s being said; set up forwarding filters so they can get a copy of your emails; and look for an opportunity to steal money from you.
Still got Windows 7 on your computers?
Windows 7 was such a great operating system. But did you know its life is coming to an end. From January, Microsoft will no longer be supporting it. And that will have serious implications for your business… even if just one of your computers still uses Windows 7
The cyber crime stakes have been raised
Every year, cyber criminals get sneakier, nastier and better at making lots of money out of business data. Webskimming, cryptojacking, botnets, DDoS attacks and ransomware are all predicted to be among the biggest threats of 2019.
Which Cloud solution is best for your business?
Almost 90% of UK businesses are now using Cloud computing in some form; whether it’s checking emails on the go or working on documents from home, virtual technology has revolutionised the way people work. In just under a decade, Cloud computing has changed from a vague, fluffy term that only tech professionals could get their heads around to labour-saving technology that most of us take for granted.
Thinking of an office move this year?
Moving offices can be a wonderful thing. You’ll get a lovely new office, perhaps with a better view, and there will be lots more space for meetings and new staff. But moving can also be a real headache. So much of a headache, that according to a new survey, 70% of office managers would rather put it off altogether and tolerate the pain of staying put in old premises.
What on earth is smishing?
It seems like every other day there’s a new buzzword that someone invents about cyber-crime. This time it’s “smishing” – a mixture of phishing and SMS (texting).f people leave one job for another.
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Is your Technology Holding you Back??
If you feel like your business isn’t getting the most out of the current IT support, let’s talk. Book a free, no-obligation chat with Mark to discuss your needs and how we can help you to maximise the value of your IT support with us.
IT support is constantly evolving, and you need a company that can keep up. We pride ourselves on supporting small businesses in Birmingham with the latest technology that makes IT work for you.